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Customer Survey

At Thermal-Tech Systems, Inc, our aim is to continually improve our services and make it easy for you to do business with us. To do this, we need your help in completing a few questions.

We’d like to know how we performed on your most recent experience with Thermal-Tech Systems, Inc.

We know your time is precious and have designed it so it is very short & easy.

Be assured that all of your answers will be kept strictly confidential and in accordance with market research guidelines.

Are you satisfied with how our Sales Team handled your requests today?
Scale: Highest54321 Lowest

Was the service or product delivered in a timely manner?
YesNo
Comments:

Were you informed timely of your projects progress?
YesNo
Comments:

Did your experience today make you feel like a valued customer?
YesNo
Comments:

Did our Sales representative act in your best interests?
YesNo
Comments:

Was our customer service representative knowledgeable in recommending solutions to your problem?
Scale: Highest54321 Lowest

Have all issues been resolved to your satisfaction?
YesNo
If not, did we miss anything?:

How well did we understand your questions and concerns?
Scale: Highest54321 Lowest

What does this company do really well?

What one thing would you change that would increase the quality of your next project?

How likely would you be to use our company for this service again?
Scale: Highest54321 Lowest

What product line of service did Thermal-Tech perform based on this survey:
Tool CleaningTool RebuildPartsSlide Products

Do you have a current PM in place for your tooling needs?
YesNo

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